Reference

How wede bos Handles Your Personal Data

Your privacy on wede bos is governed by clear rules: what we collect, why we collect it, and how long we keep it are all spelled out here…

Data collected at account openingDANA, OVO, GoPay & QRIS transaction recordsCookie & device data explainedYour right to access or delete data24-hour support for privacy requests

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Browse the Scope of This Privacy Policy

wede bos Service availability depends on jurisdiction. Users are responsible for checking local law before access.

This policy applies to every interaction you have with wede bos — account registration, login sessions, deposits and withdrawals processed through DANA, OVO, GoPay or QRIS, and any conversation you start with our support team. We collect only the data we need to process your transactions

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and verify your identity. Whether we share any data with third-party payment processors depends on local law and the technical requirements of the rail you choose. Retention periods differ by data type: account identity records are kept for as long as your account is active; transaction
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logs are retained for the period required under applicable local regulation. Players in Bandung and across Indonesia can submit a data-removal request at any time through the channels listed in the section below.

Service availability depends on jurisdiction. Users are responsible for checking local law before access.

PRIVACY CONTACT PATHS

Reach Us With Any Data Request

Team online

Live Chat — 24 Hours

Our live chat team is available around the clock, every day. Send a data-access or deletion request directly in chat and we will confirm receipt within one hour and resolve it within 72 hours.

Email — Privacy Team

Write to our dedicated privacy address for formal requests, including data portability, rectification or full account erasure. We respond to all privacy emails within one business day and confirm action within seven days.

In-Account Request Form

Log in, head to Account Settings, then choose Privacy & Data. Submit your request type — access, correction or deletion — and track its status directly from your dashboard without needing to contact support separately.

DATA HANDLING PRACTICES

Explore How We Protect Your Account Data

Every layer of our data-handling process is designed to keep your personal and financial information contained and accurate.

Encrypted Storage

All personal data — name, contact details, payment identifiers from DANA or GoPay — is stored using AES-256 encryption at rest. We do not store raw card numbers or full wallet credentials on our servers.

Cookie Transparency

We use session cookies to keep you logged in and analytics cookies to measure page performance. You can view and manage your cookie preferences from the footer of any page on the site without losing your session.

Account Security Alerts

Any login from an unrecognised device triggers an automatic notification to your registered contact. You can review your active sessions from Account Settings and terminate any session you do not recognise within seconds.

Data Retention Schedule

Identity verification documents are held only as long as your account remains active. Once you close your account, we delete biometric and document data within 30 days, retaining only the transaction log required by applicable local regulation.

Third-Party Sharing Policy

We share payment metadata with DANA, OVO, GoPay and QRIS solely to process your transactions. We do not sell or rent your personal data to marketing companies. Any other sharing depends on local law or a direct legal obligation.

Data Correction Requests

If any information on your account is incorrect — your registered name, contact email or linked wallet — you can submit a correction request through live chat or the in-account form and we will update it within 48 hours.

Switch Between These Common Privacy Questions

The questions below cover what Indonesia players most commonly ask about how wede bos collects and uses their data, from cookie behaviour to withdrawal records and account closure. If your specific question is not answered here, our 24-hour chat team can assist within minutes.

We collect your name, email address, date of birth and the wallet or bank identifier you link for deposits. For QRIS or DANA transactions, we also log the transaction reference number to match your deposit to your account balance accurately.

We share only the minimum necessary with payment processors — DANA, OVO, GoPay or QRIS — to complete your transaction. We do not share data with advertisers. Any other sharing depends on local law or a legally binding request from an authority.

Log in and go to Account Settings, then Privacy & Data, and choose 'Request My Data'. We will prepare a downloadable file of your account record and transaction history within seven days and notify you by your registered contact method.

Yes. Submit a deletion request via live chat or the in-account form. We will close your account and remove personal data within 30 days, retaining only the transaction log we are required to keep under applicable local regulation.

Transaction logs — including deposit records from OVO or GoPay and withdrawal confirmations — are kept for the period required under local financial regulations. After that retention window closes, records are permanently deleted from our systems.

We use essential session cookies (required to keep you logged in) and optional analytics cookies that help us measure site performance. You can disable analytics cookies from the cookie preference centre in the site footer at any time.

Contact our live chat team immediately — we operate 24 hours a day. Describe what you noticed: an unfamiliar login alert, an unexpected transaction, or a data email you did not request. We will open a security review within one hour of your report.

How wede bos Handles Your Personal Data

Reach Us With Any Data Request

Live Chat — 24 Hours

Email — Privacy Team

In-Account Request Form

Explore How We Protect Your Account Data

Encrypted Storage

Cookie Transparency

Account Security Alerts

Data Retention Schedule

Third-Party Sharing Policy

Data Correction Requests

Switch Between These Common Privacy Questions

01 What personal data does wede bos collect when I open an account?

02 Does wede bos share my data with other companies?

03 How do I request a copy of the data wede bos holds on me?

04 Can I ask wede bos to delete my account and all associated data?

05 How long does wede bos keep my transaction records?

06 What cookies does wede bos use and can I turn them off?

07 How do I report a suspected privacy breach on my wede bos account?

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